Scott Bellware gave a welcome message.
Andrew Cahoon gave an introduction of VSM and then Gary ? gave a compelling real world example of a Value Stream Mapping.
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My notes:
* Value Stream Mapping is more an analysis and planning tool than a prescriptive activity.
* Don't make a perfect model, it's not worth the effort - just get a good enough model to do your work.
* Customers care about Quality, Cost, and Delivery.
* Kaizen is about continuous improvement and Value Stream Mapping is a tool to get to the next level.
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